Why Reach

Reach is more than a contact center; we are customer engagement specialists who take pride in our full range of business services. We are here to provide innovative solutions for your business, save you time and money, and help your company grow and flourish.

When a customer calls for assistance we strive to make the most out of the conversation. At Reach, we aim to engage with your customers, providing them support and peace of mind, while building a relationship with them on your behalf. We also gather and organize valuable market data, and feedback, and provide you with the tools you need to fully make use of our extensive, comprehensive services.

 

Reach Highlights
About Reach

Who are we?

Reach is the first and largest Palestinian contact center for outsource telecommunications. Established in 2009, Reach is a member of PALTEL companies, offering the highest quality performance-driven services, through multi-communication channels.

Reach handles 45,000 calls per day through the use of our Cisco IPCC Technology system, allocated across 260 seats. Our multi-lingual agents are able to receive and make calls around the world, and are experts in a variety of industries. 

Inbound Services

Our services are tailored to your business.

When you work with Reach, we partner with you, to develop and create a comprehensive, customized strategy to target and solve your challenges, and help you expand your business by providing a top notch customer service experience to your clients.

Outbound Services

How can Reach help?

Outbound call center service is the exact opposite of our inbound services. Instead of having agents receiving customer calls, trained Reach agents make outbound calls to your customers.

Social Media Management and Monitoring

Keep tabs on performance and results:

Having an active social media presence is more important now than it ever has been, but keeping up with the demands of social media can be time consuming and tedious to say the least.

Who We Serve

With years of experience and expertise, Reach serves a wide variety of industries, and we are actively growing our call center services.

Reach agents are trained and equipped with information to answer tough calls, or to know when to pass calls on to our expert level specialists.

Reach is actively working with clients in the following industries:

Join us

Reach prides itself on the diversity of its staff, and creating careers for the local community. Reach ensures at least 5% of its employment capacity is dedicated to the disabled, and currently 32% of our employees are women. Plus, reach has special programs for university students, often offering them their first steps towards a promising career.

We have proudly mentored and watched our professionals learn and grow. Want more information on careers with us? We would love to have you aboard our award winning team. 

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An-Najah Students Training Program - APPLY NOW!

Reach us

All in all, our outsource telecommunications service to your business translates to: satisfied, well cared for customers, and invaluable consumer reporting and data for your company. 

Reach us today to learn how our contact center can best serve your company's specific needs.

Email us at sales@reach.ps

Call us at +970 (2) 2945000

Located at Jerusalem Street, Al-Bireh, Palestine | P.O.Box 4464

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