- ريتش | ReachSuccess Stories

Warmest Regards, 

Firstly, we at Jawwal take pride in our relationship with your company considering that it’s a strategic relationship based on partnership, cooperation, and collaboration, aiming for growth and development. 

That being said, we can only praise your company as the first contact center in Palestine to win first prize for the “Best Specialized Call Center,” in the Call Center competition in in Europe, Africa and the Middle East, which is a direct result of your tireless work, devotion and dedication to providing the highest possible quality call center services and in assisting our customers throughout the years of our cooperation. 

We appreciate your efforts and take pride in your achievements which place Palestine on the map regionally and internationally for specialized call centers. We wish for your further growth and success in serving our country and our people.

Much respect and acknowledgment,

Management Team, Palestinian Cellular, Jawwal

Serving our clients is our slogan at the Northern Electricity Distribution Company, where serving the residents is our top priority. We excel at providing our service to our customers around the clock and whenever there’s an emergency. We rely on Reach to provide us with single point contact services in order to receive our valued customer's calls and complaints in which Reach specializes and excels in handling.

The relationship between Northern Electricity Distribution Company and Reach is very professional, thanks to Reach’s high standards and competency, which maintains our strategy and successful partnership through our customer care service. We extend our thanks and appreciation to Reach’s professional staff and management.

NEDCO Management Team

Customer service is such an important part of a company's relationship with its customers, and I have been so thankful to have Reach managing our customer relations. As the founder of Dynomighty, I have always placed great importance in good customer service, since the beginning of the company when I handled all of the orders myself. Knowing that Reach is adeptly handling any potential issues with autonomy and care, I can focus on the proactive aspects of my business and trust in their exceptional service.

Terrence Kelleman, Founder Dynomighty

Reach provides us with call center services. From the start we were very impressed with their talented management team, and dedicated staff who made very notable efforts to take on our company in a very short period of time, and launch their processes smoothly without any disruptions.

We are very happy with the cooperation between CM Trading and Reach, and with their professional team. In fact we are so happy; we are looking to expand our activity with them in the near future.

CM Trading Management Team

Dear Reach,

Our gratitude and appreciation for your dedication and hard work cannot be expressed in words. Also your company’s exalted values transcend through our vision of “the citizen comes first”.

During the period in which we worked with Reach, we were never disappointed in your performance with the electronic service of the Ministry’s short complaint service phone number 131.

On the contrary, we were able to correspond with our citizens better and more efficiently with less effort for the citizen, which has positively credited our ministry and your company, in dealing with people, and the ability to resolve all complaints with increased efficiency. 

We at the ministry of telecommunications and information technology acknowledge and appreciate your efforts for the sake of serving our people and our country.

Blessed be your efforts our sincerest gratitude and respect, 

Eng. Muhammed Ali al-Aidi, Advisor to the Minister, Head of Quality Assurance

I recommend Reach.ps to any client / executive who requires mastery-level service with true professionals. Beyond excellence in service, the Reach team members are a pleasure to work with; they were all extremely flexible and highly entrepreneurial. I was so impressed initially when I engaged with Reach for outbound call center work, that I now use Reach for all of my marketing and outreach services: call centers, e-mail marketing, social media management, and even researching prospective clients. It was so thrilling for me to have such an incredibly positive experience with Reach's leadership team that I have personally travelled to their headquarters in Ramallah where we enjoyed several meals together. Now I consider my Reach counterparts to be good friends! My recommendation for working with Reach is unconditionally positive - I find their skills to be on point, and often I often proactively recommend Reach to other business executives in my circles.

Russ W. Rosenzweig, CEO and Founder World Ventures Group

CEO and Founder

86 Pillars LLC

Expert Capital Partners LLC

Silicon Valley Institute for Business Innovation LLC

World Ventures Group